Welcome to OPUS Jewels of Distinction

Returns Policy

Returns Policy

If you are not entirely happy with your online purchase, you may return it under the following conditions and exclusions:

Online Store Conditions:

  • Goods must be returned within 14 days.
  • Goods must be in their original packaging, in un-used and un-worn condition.
  • Goods must include your order number and date of purchase.
  • Please contact us at support@opusjewels.com.au prior to returning the goods to ensure that a return is valid.
  • Return postage is paid by the purchaser.
  • Goods must be returned using Australia Post registered mail or eParcel services.

Excludes: 

  • products which have been worn or damaged

We offer a 3 month warranty against faulty workmanship or materials. This warranty does not include wear and tear, accidental or intentional damage. If the item is found to be faulty within that period we will choose to replace it, repair it or refund it.

All customer claims will be dealt with under the guidelines of the current Consumer Trading Laws applicable to your state. For information on these please visit the website for the Office of Fair Trading in your state.